Reference

How ids389 Handles Your Personal Information

This page explains what personal data ids389 collects when you open an account, how we use it, and how you can access or correct it. Availability of our platform depends on local law and eligible regions, including where you are in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access dataClear data retention termsContact us to update records

Explore the Lobby Read FAQ

What We Collect and Why We Use It

ids389 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ids389, we collect the details you provide directly — your name, email address, contact number, and the payment method you choose, whether that is DANA, OVO or GoPay. We also collect transactional data tied to deposits and withdrawals so we

1
can process your requests accurately and maintain a clear account history for you. Technical data, such as your device type, IP address and browser session, is logged automatically each time you access the lobby. We use this to keep your account secure and to detect unusual
2
activity. We do not sell your personal information to third parties. Data shared with payment processors like DANA, OVO or GoPay is limited to what those services need to complete your transaction — nothing more. Players in Yogyakarta and across Indonesia can request a copy of
3
their stored data at any time by contacting our support team. Cookies and session tracking help us remember your preferences and keep the lobby loading quickly on your device. You can manage cookie settings through your browser. All data handling is subject to applicable local law
4
and the regulations of eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through our help desk form. We aim to respond to all data-related requests as quickly as we can, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Open your ids389 account, tap the chat icon and select the Privacy or Account topic. We handle data requests through this channel and can verify your identity on the spot.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact number or the wallet — DANA, OVO or GoPay — linked to your account so we can locate your records.

Help Desk Form

Use the contact form in the Help section of your account dashboard. Select the Privacy category, describe your request clearly, and submit. We send a confirmation once your ticket is logged.

HOW WE PROTECT YOU

Data Handling, Security and Your Account

We keep your data only as long as your account is active or as required under applicable local law. Once that period ends, we remove or anonymise records so they can no longer be tied back to you. Every connection to ids389 uses encrypted transmission, and your account is protected by a one-time PIN step on login so that only you can access your wallet history and transaction records.

Encrypted Connections

Every session between your device and ids389 runs over an encrypted connection. Your DANA, OVO and GoPay transaction records are never sent or stored in plain text.

Account Access Control

Login to your ids389 account requires a one-time PIN sent to your registered number. This step prevents anyone else from viewing your wallet activity or personal details.

Data Retention Policy

We hold your account data for as long as your account remains active. After closure, we retain only what applicable local law requires, then delete or anonymise the rest.

Third-Party Sharing Limits

Payment processors such as DANA, OVO and GoPay receive only the minimum data needed to complete your transaction. We do not share your profile or betting history with advertisers.

Common Questions About Your Data at ids389

These are the questions we hear most from people checking their data rights. If your question is not here, reach out through live chat or the help desk form in your account.

We store your name, contact details, login history, and the wallet records linked to your DANA, OVO or GoPay transactions. Device and session data is also logged for security purposes.

Yes. Contact our support team through live chat or email, verify your identity using your registered number or linked wallet, and we will prepare your data summary for review.

Open a support ticket under the Privacy category, tell us what needs correcting, and attach any relevant confirmation. We will update your records and confirm the change by email.

Only the data those processors need to complete your transaction is shared. We do not send your full account profile, game history or contact details to any payment service.

We keep records for as long as local law in eligible regions requires after account closure. Once that obligation ends, your data is deleted or anonymised so it cannot identify you.

Contact support immediately via live chat. Change your login PIN straight away. We will investigate the session logs tied to your account and inform you of our findings as quickly as possible.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appids389 App

How ids389 Handles Your Personal Information

How to Contact Us About Your Privacy

Live Chat

Email Support

Help Desk Form

Data Handling, Security and Your Account

Common Questions About Your Data at ids389

01 What personal data does ids389 store about my account?

02 Can I request a copy of all the data ids389 holds about me?

03 How do I ask ids389 to correct or update my personal information?

04 Does ids389 share my data with DANA, OVO or GoPay?

05 How long does ids389 keep my data after I close my account?

06 What should I do if I think my ids389 account data has been accessed without my permission?

Privacy Policy

Related pages

Related pages